When running a business, customer satisfaction should be right at the top of the list. A big part of that is making sure you provide great customer service. This means that customer service should be something that you constantly review and alter in line with technological advances. Using the most up-to-date technology to help you provide excellent customer service will keep your customers happy and your business growing.
Using technology to improve your customer service means you use fewer resources and time. Tools such as automated updates and po box services are a few of the simple processes you can put in place, especially if you have increasing working from the home team.
Want to know more? Have a look at some of the ways you can provide customer service using technology below:
Better Lines Of Communication
Communication between businesses and customers has always been something that is essential when providing excellent customer service. No or bad communication could even cause a business to fail. With the numerous options for communication with customers now, there is really no excuse for bad communication. One of the best bits about technological advances is the fact that it enables you to connect with your customers in a way that is best for them. Using Facebook, email, live chat, and social media platforms have all become popular ways for customers to reach out to a business.
Social Media For Customer Service On The Go
With technological advancements came social media, therefore, it’s no surprise that many businesses now have social media accounts. For one, they are often free to set up, and they also have the benefit of reaching customers on the go. Most people check their social media accounts more than once a day, so they like to have access to customer service. Building a strong business-customer relationship through engagement on your social media pages means that your customers can trust that you are always there for them when they need help. Although you may not be able to offer it, you could, in theory, be available to your customer 24/7.
Realtime Delivery Tracking
Long gone are the days where your customers would just sit and wait the 5-7 days delivery time and then contact you if it hadn’t shown up yet. Now, thanks to technology, it is easier than ever for your customers to track their parcels and even be provided with an estimated time of arrival on the day of delivery. Some deliveries made such as those through Amazon can be tracked right to their front door. This has got to be one of the most positive advancements to come through technology. It keeps the customers happy and it also provides the business with an opportunity to located lost parcels and cut costs more easily.
These are three great ways that technology has improved the ways that businesses deal with customer service. Customer service has improved all around because of it. What do you like about technology and your customer service? Please share some of the ways it’s helped below.